At HELMARV, there is a group of people who innovate and forge ahead in ordinary positions, adhering to the concept of "time is life" to efficiently carry out various businesses such as order guarantee and sales management, providing strong support for the business development of frontline marketing soldiers. Today, as we delve into the interview with Lin Shuai, the head of the Service Support Department, let's understand how they enhance their marketing capabilities and drive the sustainable development of the company's business.

Shouldering heavy responsibilities and building a solid marketing support

Question 1: As the head of the Service Support Department, can you describe the positioning of this department within the company?

Lin Shuai: The Service Support Department needs both service marketing and management marketing. As the logistics force of marketing, we need to provide comprehensive and strong support for the marketing soldiers ahead. We run through the entire marketing process from pre-sales products, in sales negotiations, order execution, shipping, and after-sales service to ensure that every link can operate efficiently. As marketing managers, we need to have a comprehensive understanding of the strengths and weaknesses of the marketing team, fully leverage their respective advantages, enhance the combat effectiveness of the sales team, and contribute our own strength to achieve our goals!

Teamwork, gather powerful strength

Question 2: How do you effectively build your team while driving the business process?

Lin Shuai: An excellent team is the key to achieving excellent marketing support, and teamwork is very important. Our team members come from different professional backgrounds, and only by entrusting professional tasks to professionals can we leverage their strengths; At the same time, it also encourages everyone to support each other, brainstorm and work together to overcome difficulties. Through team collaboration, we can leverage the effectiveness of 1+1>2 and provide solid support for marketing work. In order to improve the overall quality of the team, we actively participate in various marketing training and learning activities.

Deeply understand the requirements and provide high-quality support

Question 3: How do you collaborate with marketing to develop corresponding support strategies?

Lin Shuai: Marketing clients come from different countries and have different cultures and beliefs from us. Therefore, when receiving marketing needs, it is necessary to first have a deep understanding of the client's essential needs in order to provide better answers; At the same time, timeliness is also quite important. There is a certain time difference between domestic and foreign markets, so as a part of our business, we do not have fixed working hours and need to provide customers with answers anytime, anywhere!

Challenge comes first, service support dares to come first

Question 4: Can you share the challenges and responses you have encountered in your work?

Lin Shuai: As a bridge between the sales front line and the back-end department, on the one hand, we need to do a good job in support work, and on the other hand, we also need to manage the sales team well to enable them to grow rapidly. In daily work, there are many detailed cross departmental tasks involved. When functional responsibilities cannot be clearly defined, it will inevitably cause delays in work. Therefore, for us, we need to take the initiative to be the leader, coordinate, organize, and schedule more until completion!

In the future, stride confidently towards excellence

Question 5: What are your expectations for the future?

Lin Shuai: We are full of confidence in the future. Our HELMARV is a young team with the vigor and indomitable spirit of young people. It is cool and enjoyable to work together with such a group of energetic and like-minded people for our career at such an age of struggle!

Faced with the constantly changing external environment, only by keeping pace with the times and constantly reforming can we adapt to the market. Lin Shuai firmly believes that maintaining a passionate fighting spirit and a continuous stream of service enthusiasm every day, continuously optimizing marketing strategies, deepening marketing management, no matter how the market changes, teamwork is always their essential "outfit"; Persisting in hard work is their most powerful 'magic weapon'.

The road ahead is still full of obstacles, but although the road is long, it will come soon; although things are difficult, they will be done. We believe that under the leadership of Lin Shuai, the Service Support Department will be able to seize new opportunities, create greater value for customers, provide more solid support for the marketing team, and create new brilliance.